In Store Refund Policy
Full refund if returned within 15 days with receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or with original tags.
Final sale on all bras and undergarments.
Additional non-returnable items:
- Gift cards
- GPS watch or similar electronic items require you to contact manufacturer.
For Garmin products click here
For Aftershokz click here for warranty claims or here for other inquiries
For Polar products click here for return or warranty information.
If you need an original sales receipt, you can contact us (runnersdenos@gmail.com) and we can reprint one for you if you provided your contact information to us upon purchase.
Online Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at runnersdenos@gmail.com
Shipping returns
To return your product, you should mail your product to:
Runner’s Den
801 2nd Avenue East
Owen Sound, Ontario N4K 2H2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at 519-371-1577 or runnersdenos@gmail.com for questions related to refunds and returns.